how the shop works

thank you for visiting the shop.
here you can find some notes about the shop operation.
if you have any questions or suggestions feel free to write me a note.

stay well

carolina moscoso


refunds & returns
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I hope you are happy with your purchase.
if not, you can write me a note and we will work it out.
a return will be applicable within 14 days of the purchase for selected items only.
if an item is non-returnable / non-refundable, I will note it in the product details.


payments
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you will be paying for the product plus shipping cost, which is based on package dimensions and weight per USPS rates.
shipping cost is calculated by package size and weight per USPS rates.
your privacy matters, so this shop has SSL, which adds a layer of security when you enter your information at checkout.
payments are processed by Stripe and Paypal, which are both PCI compliant and use Transport Layer Security (TLS) and HTTPS connections (HSTS).


shipping
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orders will ship on fridays via USPS, and should be delivered within 5 business days for domestic and 20 business days for worldwide.
please take in consideration any USPS delays related to covid-19.
after purchasing your item, you will typically receive an order confirmation and tracking number by email.
all items are packaged and shipped in eco clear compostable bags and cardboard envelopes and tubes (recycled when size available) or recycled poly bags.


framing
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unfortunately I don't sell any artworks framed. 
but, if you are looking to buy a custom frame online companies like simply framed or american frame offer simple ways to get one.